Terms & Conditions
Please read these terms carefully before using our services.
1. Acceptance of Terms
By accessing, browsing, or placing an order through our website, mobile application, or any affiliated ordering platform, you agree to be bound by these Terms & Conditions.
2. Ordering Process
- •Orders may be placed through our website, mobile application, or approved third-party platforms.
- •Customers are responsible for ensuring that all order details, including delivery address, contact information, and selected menu items, are accurate before completing payment.
- •Once an order is confirmed, preparation may begin immediately.
3. Product Availability
- •All menu items are subject to availability.
- •We reserve the right to substitute unavailable ingredients with similar alternatives where appropriate.
- •Menu images are for illustrative purposes only and may vary from the actual product.
4. Pricing
- •All prices displayed are inclusive or exclusive of applicable taxes as specified.
- •Delivery charges, convenience fees, packaging fees, or service charges may apply.
- •Prices are subject to change without prior notice.
5. Food Consumption & Storage Guidelines
Hot Food
- •Should preferably be consumed within 2 hours of delivery or collection.
Cold Food & Beverages
- •Should be consumed within 4 hours of delivery or stored appropriately.
Refrigerated Items
- •Must be refrigerated immediately upon receiving if not consumed.
Allergens & Dietary Information
- •Our kitchen handles nuts, dairy, gluten, seafood, eggs, and other allergens.
- •Cross-contamination may occur.
- •Customers with allergies should contact us before ordering.
- •We cannot guarantee that any item is completely free from allergens.
Disclaimer
- •The restaurant shall not be responsible for improper storage by the customer.
- •Delayed consumption beyond recommended time limits.
- •Food quality deterioration resulting from customer handling.
6. Delivery Terms
- •Estimated delivery times are indicative only.
- •Delays may occur due to weather conditions, traffic, public holidays, operational issues, or events beyond our control.
- •Customers must ensure someone is available to receive the order at the provided address.
7. Refusal of Service
- •We reserve the right to refuse or cancel orders suspected of fraud.
- •We may refuse service for abusive, threatening, or inappropriate conduct.
- •Services may be limited or discontinued without prior notice where necessary.
8. Intellectual Property
All website content, including logos, branding, images, text, menus, graphics, and designs, remains the property of the restaurant and may not be copied, reproduced, or distributed without permission.
9. Limitation of Liability
To the maximum extent permitted by law, the restaurant shall not be liable for:
- •Indirect or consequential losses.
- •Delays caused by third-party delivery partners.
- •Technical interruptions of the website.
- •Customer misuse or mishandling of food products.
10. Governing Law
These Terms & Conditions shall be governed by the laws applicable in the jurisdiction where the restaurant operates.
Questions?
For any queries related to these terms, reach us at: