Return & Refund Policy

1. Food Return Policy

Food items cannot generally be returned once delivered or collected.

Exceptions may be considered in cases of:

• •Wrong item delivered.
• •Missing items.
• •Damaged packaging.
• •Food quality concerns verified by the restaurant.

2. Refund Eligibility

Refunds may be considered where:

• •An order was charged but not delivered.
• •A significant portion of the order is missing.
• •The wrong order was delivered.
• •Food quality issues are verified (evidence such as photographs may be requested).

3. Non-Refundable Situations

Refunds may not be granted for:

• •Personal taste preferences.
• •Minor variations in presentation.
• •Delays caused by circumstances beyond our control.
• •Failure to consume food within recommended safety timeframes.
• •Incorrect orders placed by the customer.

4. Refund Processing

• •Approved refunds will typically be processed within 48 hours.
• •Refunds will be made to the original payment method where possible.
• •Processing times may vary depending on banks and payment providers.